Cricket Apps Privacy Policy

1 Who We Are

Cricket Apps ("Cricket Apps", "we", "us", "our") is an online gaming platform operated for players in Bangladesh and other accessible jurisdictions. This Privacy Policy applies to all personal data collected through the Cricket Apps website at cricket-apps.net, the Cricket Apps Android application, and any related services or communications.

Cricket Apps acts as the data controller for all personal information collected from players. This means we are responsible for deciding how and why your data is collected and processed. If you have any questions about how Cricket Apps handles your personal data, contact us at [email protected].

2 Data We Collect

Cricket Apps collects only the personal data that is necessary to provide you with a safe, functional, and enjoyable gaming experience. The categories of data we collect are described below.

Registration Data

When you create a Cricket Apps account, we collect your full name, date of birth, mobile phone number, and preferred payment method. This information is required to verify your identity, confirm your eligibility to use the platform, and set up your account.

Payment Data

When you make a deposit or request a withdrawal, Cricket Apps collects your bKash, Nagad, or Rocket mobile wallet number and transaction reference details. Cricket Apps does not store full payment credentials . Payment processing is handled by the respective payment providers, and Cricket Apps only retains the transaction records necessary for account management and regulatory compliance.

Identity Verification Data

Before processing your first withdrawal, Cricket Apps may request a copy of a valid government-issued ID (such as your National ID card or passport) and a selfie photograph for comparison. This data is used solely for identity verification purposes and is stored securely in accordance with this Privacy Policy.

Usage and Technical Data

Cricket Apps automatically collects certain technical data when you use the platform, including your IP address, device type, operating system, browser type, session duration, pages visited, and game activity. This data helps us improve the platform, detect fraud, and ensure the security of your account.

3 How We Collect Your Data

Cricket Apps collects your personal data through the following channels:

• Direct submission — data you provide when registering an account, completing identity verification, making a deposit, or contacting support.
• Automated collection — technical and usage data collected automatically when you access the Cricket Apps website or Android app, including through cookies and similar tracking technologies.
• Payment providers — transaction confirmation data received from bKash, Nagad, and Rocket when you make a deposit or withdrawal.
• Identity verification providers — verification results received from third-party KYC service providers when you submit identity documents.
• Fraud prevention services — risk signals and device fingerprint data received from fraud detection partners to protect your account and the platform.

4 Why We Use Your Data

Cricket Apps uses your personal data for the following specific purposes:

• To create and manage your Cricket Apps account.
• To verify your age and identity in compliance with responsible gaming obligations.
• To process deposits and withdrawals via bKash, Nagad, and Rocket.
• To detect and prevent fraud, money laundering, and other prohibited activities.
• To provide customer support and resolve account disputes.
• To send you important account notifications, such as deposit confirmations and withdrawal updates.
• To personalise your Cricket Apps experience based on your game preferences and activity history.
• To monitor your gaming activity for responsible gaming purposes and apply account protection tools where necessary.
• To improve the Cricket Apps platform through aggregated, anonymised usage analytics.
• To comply with applicable legal and regulatory obligations.

Cricket Apps will only send you promotional communications — such as bonus offers and new game announcements — if you have opted in to receive them. You can update your communication preferences at any time through your account settings or by contacting support.

5 Legal Basis for Processing

Cricket Apps processes your personal data on the following legal grounds:

• Contract performance — processing your registration data, payment data, and game activity data is necessary to fulfil the contract between you and Cricket Apps as set out in the Terms and Conditions.
• Legal obligation — processing your identity verification data and transaction records is required to comply with anti-money laundering regulations and responsible gaming obligations.
• Legitimate interests — processing technical and usage data for fraud prevention, platform security, and service improvement is in the legitimate interests of Cricket Apps and its players.
• Consent — sending promotional communications is based on your explicit consent, which you can withdraw at any time.

6 Sharing Your Data

Cricket Apps does not sell your personal data. We share your data only with the following categories of trusted third parties, and only to the extent necessary for the stated purpose:

• Payment processors — bKash, Nagad, and Rocket receive your mobile wallet number and transaction details to process deposits and withdrawals.
• Identity verification providers — KYC service providers receive your identity documents and selfie to complete the verification process required before your first withdrawal.
• Fraud prevention services — fraud detection partners receive technical data such as your IP address and device fingerprint to identify and block suspicious activity.
• Game providers — game software providers may receive anonymised session data to ensure game integrity and resolve technical disputes.
• Regulatory authorities — Cricket Apps may be required to share account and transaction data with relevant authorities in response to a lawful request.

All third parties who receive your data from Cricket Apps are contractually required to handle it securely, use it only for the specified purpose, and comply with applicable data protection standards.

7 Cookies and Tracking Technologies

Cricket Apps uses cookies and similar tracking technologies on the website and Android app to improve your experience, maintain your session, and collect usage analytics. The types of cookies used by Cricket Apps are described below.

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies — used to collect anonymised data about how players use the Cricket Apps platform, such as which pages are visited most frequently and how long sessions last. This data helps Cricket Apps improve the platform.
• Preference cookies — used to remember your settings and preferences, such as your preferred language and notification settings.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to use the core Cricket Apps platform, but some personalisation features may not function as expected.

8 Data Security

Cricket Apps takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL encryption for all data transmitted between your device and Cricket Apps servers.
• Encrypted storage of all sensitive personal data, including identity documents and payment records.
• Role-based access controls that restrict access to personal data to only those Cricket Apps staff members who need it to perform their job functions.
• Regular security audits and penetration testing of the Cricket Apps platform.
• Two-factor authentication options for player accounts to prevent unauthorised login.
• Automated fraud detection systems that monitor account activity for suspicious patterns in real time.

While Cricket Apps takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play an important role in keeping your account secure by using a strong, unique password and not sharing your login credentials with anyone.

9 Data Retention

Cricket Apps retains your personal data for as long as your account is active and for a period of up to five years after your account is closed. This retention period is required to meet legal and regulatory obligations, including anti-money laundering record-keeping requirements.

Specific retention periods for different categories of data are as follows:

• Account and registration data — retained for the duration of your account plus five years after closure.
• Transaction records — retained for five years from the date of each transaction.
• Identity verification documents — retained for five years from the date of verification or account closure, whichever is later.
• Support communications — retained for three years from the date of the last communication.
• Technical and usage data — retained for up to 24 months in identifiable form, after which it is anonymised or deleted.

After the applicable retention period expires, your data is securely and permanently deleted from Cricket Apps systems. You may request early deletion of your data by contacting support, subject to any overriding legal obligations that require Cricket Apps to retain it.

10 Your Privacy Rights

As a Cricket Apps player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the Cricket Apps support team at [email protected] or via live chat.

• Right of access — you can request a copy of all personal data Cricket Apps holds about you.
• Right to rectification — you can request correction of any inaccurate or incomplete personal data.
• Right to erasure — you can request deletion of your personal data, subject to legal retention obligations.
• Right to restrict processing — you can request that Cricket Apps limits how it uses your data in certain circumstances.
• Right to data portability — you can request a copy of your data in a structured, machine-readable format.
• Right to withdraw consent — where processing is based on your consent (such as promotional communications), you can withdraw consent at any time.
• Right to object — you can object to processing based on legitimate interests, including profiling for personalisation purposes.

Cricket Apps will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, and Cricket Apps will notify you of the extension and the reason for it.

11 Children's Privacy

Cricket Apps is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use Cricket Apps or submit any personal data to us.

If Cricket Apps becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered on Cricket Apps, please contact us at [email protected] so we can investigate and take appropriate action.

12 Changes to This Privacy Policy

Cricket Apps may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated Privacy Policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how we use your personal data, Cricket Apps will notify you directly via the mobile number or email address registered to your account before the changes take effect. Your continued use of Cricket Apps after the updated Privacy Policy is published constitutes your acceptance of the revised terms.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Cricket Apps handles your personal data, please get in touch with our support team. We are available 24 hours a day, seven days a week.

• Live Chat: Available on the Cricket Apps website and Android app — average response time under 5 minutes.
• Email: [email protected] — responses within 24 hours.

For data rights requests specifically — such as access requests, deletion requests, or complaints about how your data has been handled — please email [email protected] with the subject line "Data Rights Request" and include your registered mobile number so we can locate your account quickly.